Returns and refunds

Conditions

Within those 30 days, anything can come back if it is:

• unused, exactly as it reached you;
• complete, in its own packaging;
• matched to an order number.

Clay pebbles are the one exception: once the bag is opened, they come back only if faulty.

Three steps

1. Write to contact@miravelleshop.com, naming the order and the item.
2. Our answer gives the address to use and tells you how to pack it.
3. Post it and hold on to the postage receipt until the refund shows.

Who pays the postage

For a change of mind, the return postage is yours. For an item that was faulty, damaged or not what you ordered, it is ours.

Getting your money back

Once the parcel is back with us and checked, the full price is paid back to the card or Apple Pay account you used, within 5 business days. Banks sometimes need a little longer to display it.

Faulty or wrong item

Let us know within the 30 days. You then choose between a replacement and a full refund, and we cover the postage either way.

On top of the law

This 30-day promise comes in addition to the consumer rights of the country you live in, and never instead of them.